Refund Policy

At Tech Hub Solutions, we are committed to delivering high-quality digital solutions tailored to our clients’ needs. Because our services involve customized design, development, and professional work, payments are subject to the following Refund Policy.

General Refund Policy

Payments made for services including, but not limited to:

  • App Development
  • Website Development
  • UI/UX Design
  • Brand Management
  • E-Commerce Development
  • Web Solutions

are generally non-refundable once work has commenced or resources have been allocated to the project.

Refund Eligibility

A refund may be considered in the following circumstances:

  • The project has not been initiated within 7 business days after payment and no work or resources have been allocated.
  • Tech Hub Solutions is unable to provide the agreed service due to circumstances within our control.
  • A duplicate payment was accidentally submitted.

All refund requests are reviewed individually. Approved refunds will generally be processed within 7–14 business days through the original payment method, subject to the processing time of the applicable payment provider.

Non-Refundable Circumstances

Refunds generally will not be provided for:

  • Change of mind after project work has started.
  • Completed or partially completed work.
  • Delays caused by the client’s failure to provide required information, content, approvals, or feedback.
  • Client-requested changes outside the original project scope.
  • Domain registration, hosting, third-party software, plugins, licenses, subscriptions, or other external services.
  • Services or work already delivered or made available to the client.

Project Cancellation

If a client chooses to cancel a project after work has commenced, the client remains responsible for payment for work completed and any non-refundable third-party expenses incurred up to the cancellation date.

Any remaining refund, if applicable, will be determined based on the work completed, project expenses, and terms of the applicable agreement or proposal.

Chargebacks & Payment Disputes

We encourage clients to contact Tech Hub Solutions first regarding any billing concern or payment dispute so that we can review and resolve the matter promptly.

Unresolved or unauthorized chargebacks may result in the suspension or termination of services while the payment dispute is being reviewed.

How to Request a Refund

To submit a refund request, please contact us with:

  • Your full name
  • Email address
  • Order or invoice number
  • Reason for the refund request
  • Relevant payment or project details

Each request will be reviewed according to this policy and the terms of the applicable service agreement.

Contact Us

For questions regarding this Refund Policy or to submit a refund request, please contact:

Tech Hub Solutions
Email: [Your Official Email Address]
Phone: [Your Phone Number]
Website: [Your Website URL]

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